Returns/Exchanges

• Can I Choose Something Different In My Exchange?

  Our exchange platform makes it extremely easy to process your exchange for size, color, variation, or even use your store credit to get a completely different item For example: customer ordered 2 tumblers but would like to exchange for a sticker and T-shirt. Our system will then request payment ...

• How To Start A Return or Exchange

  We now offer FREE exchanges if you need a different size or color within 30 days of your purchase as long as the original item can be returned in like-new condition (unworn, not washed, no deodorant stains, free from smoke/pet hair/perfume/cologne). We also offer returns for specific items in whi...

• My Return/Exchange Label Isn't Generating — What Do I Do?

  Sometimes our returns portal hiccups when creating your prepaid label. If that happens to you: Refresh the page and try again — this solves it most of the time. Still stuck? Message us your order number and let us know whether you're doing a return or exchange, and we'll manually generate and em...

• Unable to Return Briefs/ Trunks/Boxer Briefs

  We apologize for any inconvenience as these items with an inside liner or briefs are unable to be returned or exchanged for hygiene reasons. We have to have a blanket policy covering these so we can ensure that every pair received is 100% brand new and never worn. Let's face it, no guy is interes...

• What's Your Return/Exchange Window?

  Every order comes with a 30-day return/exchange window from the date it ships (extended to a 60-day window for anything purchased between Nov 15 and Jan 15, so your holiday gifts are covered). To qualify, items need to be unworn, unwashed, and free of any smoke, pet hair, or cologne/perfume — bas...