My Return/Exchange Label Isn't Generating — What Do I Do?

Sometimes our returns portal hiccups when creating your prepaid label. If that happens to you:

1. Refresh the page and try again — this solves it most of the time.
2. Still stuck? Message us your order number and let us know whether you're doing a return or exchange, and we'll manually generate and email you a prepaid label directly — no need to start over.
3. Once you've got your label, you'll have 30 days to get the item in the mail to avoid being charged for it.

We'll always make sure you get squared away, even when the portal's being stubborn. Stay Savage!