Every order comes with a 30-day return/exchange window from the date it ships (extended to a 60-day window for anything purchased between Nov 15 and Jan 15, so your holiday gifts are covered). To qualify, items need to be unworn, unwashed, and free of any smoke, pet hair, or cologne/perfume — basically, like-new.
- Free exchanges: 1 free exchange per order for a different size or color.
- Refund returns: the cost of return shipping is deducted from your refund; original shipping charges are non-refundable.
- Not eligible for return: underwear/briefs/boxer briefs/trunks (hygiene reasons), sale items, Vault Sale items, and Limited Merch drops — those are final sale.
- Defective or wrong item? Let us know within 7 days of delivery and we'll make it right at no cost to you — see our product troubleshooting guides for specific issues.
If the returns portal says your item is ineligible and you believe that's wrong, double check you're not looking at LEVEL 4 Shipping Protection line items (those aren't returnable) — otherwise reach out and we'll take a look personally.
Head to our Returns/Exchanges portal to get started.
Jul 21, 2026