Thank you for choosing to include LEVEL 4 shipping protection with your order. LEVEL 4 Shipping Protection is a great resource to easily get your order refunded or replaced if there's any issues or extreme delays in your shipment. In order to file a claim for a lost or missing shipment, the tracking information has to not update for at least 7 days. In order to file a claim for a mis-delivery or non-receipt, it has to be within 14 days from the shown delivery date.
Email us at customerservice@sav-tac.com to begin your Level 4 shipping protection claim.